Visual Gravity Inc., doing business as Pitchello (“Pitchello,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and otherwise process personal information when you visit our website, create or use a Pitchello account, participate in a workspace, use our artificial intelligence and collaboration features, view content shared through Pitchello, communicate with us, or otherwise interact with our products and services that link to this Privacy Policy (collectively, the “Service”).

This Privacy Policy applies to account holders, workspace owners and members, visitors to our website, individuals who access decks or other materials through Pitchello sharing links (“Viewers”), and other individuals whose personal information we process in connection with the Service.

Our Terms of Service govern use of the Service. Our Copyright and DMCA Policy separately describes the procedures for submitting copyright infringement notices and counter-notifications.

1. Personal Information We Collect

The personal information we collect depends on how you interact with Pitchello, the features you use, the settings selected by you or a workspace administrator, and the information you choose to provide.

1.1 Account and Workspace Information

When you create or access a Pitchello account, we may collect your name, email address, account and profile identifiers, profile image or avatar, authentication and verification information, workspace affiliations and roles, subscription information, and account preferences.

Pitchello currently supports authentication through services such as Google sign-in and magic-link authentication. If you authenticate through Google or another supported provider, we receive the information made available to us through the applicable authorization process, such as your name, email address, verification status, and profile image. Pitchello generally does not require users to create a separate Pitchello password.

When you create, join, or participate in a workspace, we also process information concerning the workspace, its members, invitations, roles and permissions, projects, sharing settings, comments, and collaboration activity. A workspace owner or administrator may provide your email address to us for purposes of inviting you to a workspace.

1.2 Content and Project Information

Pitchello allows users to upload, import, create, organize, process, store, and share creative materials. Depending on how you use the Service, these materials may include text, images, video, fonts, PDF documents, pitch decks, treatments, mood boards, comments, prompts, creative reference materials, imported document content, project information, and other materials you submit or generate through the Service (“User Content”).

User Content may contain personal information about you or other individuals. For example, a creative reference, document, image, video, or presentation may identify or depict another person. If you provide personal information about another person through the Service, you are responsible for ensuring that you have an appropriate basis to do so.

1.3 AI Feature Information

When you use Pitchello’s artificial intelligence features (“AI Features”), we process the information necessary to perform the requested operation. Depending on the feature, this may include prompts, instructions, selected User Content, text extracted from PDFs, images or information derived from images, generated text or images, model responses, operation information, and pseudonymous account or workspace identifiers.

Different AI Features may use different third-party AI providers and may require different information. When you choose an image for an AI Feature to work from, such as a reference image, an image you ask it to edit, or the starting frame of an AI video, that image is sent to the AI provider as an input to the generation. For certain other functionality, an image is instead analyzed to create a textual description, which is then used as part of a generation prompt.

Section 6 below provides additional information concerning our use of AI providers and how information may be processed in connection with AI Features.

1.4 Shared Links and Viewer Information

Pitchello allows users to share decks and other materials with individuals who may not have Pitchello accounts. When a Viewer accesses shared content, we may collect the Viewer’s IP address, user-agent and browser information, device information, date and time of access, time spent viewing the deck, page-level engagement, and information relating to the Viewer’s interaction with the shared material.

If the person sharing the content enables email gating or another identification feature, we may also collect the email address or other information the Viewer provides before accessing the material.

Some of this information is made available to the workspace owner or other authorized users who shared the content so they can understand whether and how recipients have engaged with their materials. Section 7 explains this processing in greater detail.

1.5 Billing and Transaction Information

If you purchase a subscription, credit pack, or other paid feature, we process information concerning the applicable plan or purchase, billing interval, transaction date and amount, credits purchased, payment status, renewal and cancellation information, and relevant customer or transaction identifiers.

Payments are currently processed through Stripe. Payment card information is primarily collected and processed by Stripe, and Pitchello generally does not receive your complete payment card number. Stripe also collects your billing address at checkout and makes it available to us.

1.6 Communications and Support

When you contact us, request support, or otherwise communicate with Pitchello, we process your contact information, the contents of your communication, attachments, and information concerning the relevant account, workspace, project, or technical issue.

Pitchello also provides a support-access mechanism through which a workspace owner may authorize support personnel to access workspace information for a limited period to investigate or resolve a support request.

As explained further below, certain administrative access may also occur where reasonably necessary to operate or secure the Service, investigate abuse or security issues, comply with law, or protect Pitchello, our users, or others.

1.7 Moderation and Safety Information

Pitchello uses automated and manual processes to help identify certain categories of potentially prohibited or unsafe material. This processing may include content submitted through supported image-upload paths, moderation classifications or scores, automated flags, content identifiers, review status, and administrative review notes.

Not every type of content is currently processed through the same automated screening system. In particular, video and PDF uploads are not necessarily subject to the image-based moderation process. We therefore do not represent that every file or item submitted to Pitchello is automatically screened.

Automated moderation can produce false positives and false negatives. A moderation result does not itself establish that particular content is lawful, unlawful, infringing, non-infringing, safe, or unsafe.

1.8 Device, Usage, and Technical Information

When you interact with the Service, we automatically receive certain technical and usage information. This may include your IP address, browser and device type, operating system, user agent, pages and features accessed, timestamps, application events, referral information, authentication events, rate-limiting information, error and diagnostic information, and security-related records.

We may derive an approximate geographic location, such as a general city or region, from an IP address. We do not use IP addresses collected through ordinary Service operation to determine a user’s precise physical location.

1.9 Consent and Acceptance Records

When you accept Pitchello’s Terms of Service, Privacy Policy, workspace invitation, or another consent or acknowledgement presented through the Service, we may maintain records of that action.

Those records may include the applicable document or version identifier, date and time, IP address, user agent, acceptance context, and information connecting the acceptance event to your account or authentication process.

We maintain these records to document contractual acceptance, administer the Service, resolve disputes, and comply with legal obligations.

1.10 Voice Input

Certain Pitchello features may permit you to use speech recognition or dictation functionality provided through your browser or device. For example, Safari or Chrome may use speech-recognition services provided by Apple or Google.

In that situation, the browser or device provider may process the underlying audio and provide Pitchello with the resulting transcript. Pitchello generally receives the transcript rather than the underlying audio through this functionality.

The processing of audio by the applicable browser, device, or speech-recognition provider is governed by that provider’s practices and terms.

1.11 Connected Accounts

You can choose to connect a Discord account to your Pitchello account from your account settings. When you connect it, Discord asks you to allow Pitchello to read your basic Discord profile and to join servers on your behalf, which Pitchello uses only to add you to the Pitchello community server on Discord. Connecting Discord does not give Pitchello access to your Discord email address or your Discord messages.

We store your Discord user ID, your Discord display name or username, the address of your Discord profile image, the date you connected the account, the access and refresh tokens Discord issues to Pitchello for your account, and when the access token expires. We encrypt these tokens before storing them. We also keep the status of the most recent update to your server roles and a record of each role update, including the roles added or removed and any error message from the update.

If you qualify for the Founding Crew role, which is offered to early paid subscribers, we keep a separate record containing a hashed (SHA-256) version of your email address, your Discord user ID, the date the role was granted and, if applicable, the date and reason it was revoked. We use this record to limit how many Founding Crew roles are granted and so that a revoked role is not granted again automatically.

You can disconnect Discord from your account settings at any time. When you do, we ask Discord to revoke the tokens it issued to Pitchello, and we delete the stored connection, including its role update records. Disconnecting does not remove you from the Pitchello Discord server or remove roles you already have there, and it does not delete a Founding Crew record.

When your Pitchello account is deleted while Discord is still connected, we ask Discord to remove the roles Pitchello gave you in the Pitchello Discord server and to revoke the tokens it issued to Pitchello, and we delete the stored connection. If you disconnected Discord before deleting your account, roles you already have are not removed. In either case, we mark any Founding Crew record as revoked, and you remain a member of the server unless you leave it. The revoked Founding Crew record, including the hashed email address and Discord user ID, is kept so that the role is not granted again automatically if a new account is created with the same email address.

2. How We Collect Personal Information

We collect personal information directly from you when you create an account, use a workspace, submit User Content, use an AI Feature, purchase a subscription or credits, configure or access a sharing link, request support, or otherwise interact with Pitchello.

We may receive information about you from other users. For example, a workspace administrator may provide your email address when inviting you to a workspace, or a Pitchello user may share a deck with you and enable email gating for that link.

We also collect certain information automatically from browsers, devices, cookies, analytics technologies, server logs, and the Service itself. In addition, service providers such as authentication providers, payment processors, analytics providers, and marketing platforms may provide information to us in connection with the services they perform for Pitchello.

If you connect a Discord account, we also receive information from Discord, as described in Section 1.11.

3. How We Use Personal Information

We use personal information to provide and administer the Service, authenticate users, create and manage accounts and workspaces, process User Content, provide AI Features, administer subscriptions and credits, process transactions, deliver shared materials, provide Viewer analytics, and respond to support requests.

If you connect a Discord account, we use it to add you to the Pitchello community server on Discord, to give you a server role that reflects your Pitchello plan and update it when your plan changes, to give the Founding Crew role to eligible paid subscribers, and to send you a welcome direct message from the Pitchello bot that includes the first name on your Pitchello account and your server role. Discord shows members’ roles to other members of the server, so other members can see your server roles, including the role that reflects your plan and any Founding Crew role.

We also use information to maintain, troubleshoot, secure, and improve the Service; prevent fraud and unauthorized access; enforce our Terms and policies; investigate potential misuse or security issues; understand Service performance and usage; develop and test features; maintain business and accounting records; and comply with applicable legal obligations.

Where permitted by law, we may use contact and usage information to communicate with you about Pitchello, including product announcements, administrative notices, and marketing communications. You may opt out of promotional email communications using the unsubscribe mechanism provided in those messages. You may continue to receive transactional or Service-related communications where necessary to administer your account or provide the Service.

Our marketing emails, including onboarding tips, plan and checkout reminders, and product updates, may use open and click tracking provided by Resend, our email delivery provider. These emails can contain a small image that records when the email is opened, and their links can pass through a Resend redirect that records which link was clicked. This can include the time, your IP address, and browser or device information. Resend keeps this information under its own retention practices. We may associate these opens and clicks with your account to measure whether these emails are useful and to improve them. We do not turn on open or click tracking for transactional and account emails, such as sign-in links, receipts, and billing or security notices. You can stop marketing emails at any time with the unsubscribe link in each one, and blocking images in your email app prevents open tracking.

We may also use information to measure the effectiveness of marketing and advertising, subject to applicable consent requirements and the choices described in this Privacy Policy.

We do not use personal information for materially different purposes without providing appropriate notice or obtaining consent where required by applicable law.

4. How We Disclose Personal Information

We disclose personal information where necessary to provide the Service, at your direction, for legitimate operational purposes, and as otherwise described in this Privacy Policy.

We disclose information to service providers that perform functions on our behalf, including cloud hosting and storage, database services, authentication, email delivery, payment processing, analytics, AI processing, media processing, observability, security, and other technical infrastructure. These providers receive information appropriate to the functions they perform.

When you use collaborative or sharing features, information may also be disclosed to other users or Viewers according to the permissions and sharing settings selected for the applicable workspace, deck, or project. For example, workspace members may see information concerning other members, and a workspace owner may receive analytics relating to a Viewer who accesses shared material.

If you connect a Discord account, we disclose information to Discord at your direction, and other members of the Pitchello Discord server can see your server roles, as described in Sections 3 and 17.

We may disclose information where we reasonably believe disclosure is necessary to comply with applicable law, legal process, court orders, governmental requests, or reporting obligations; protect the rights, property, or safety of Pitchello, our users, or others; investigate fraud, security incidents, or violations of our Terms; or establish, exercise, or defend legal claims.

If Visual Gravity Inc. is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar corporate transaction, personal information may be disclosed to parties involved in that transaction subject to appropriate confidentiality and legal protections.

We may also disclose information with your consent or at your direction.

5. Our Service Providers

Pitchello relies on third parties to operate the Service. Depending on the feature used, these providers may process personal information or User Content on our behalf or in connection with a service you request.

Our current infrastructure and operational providers include services for cloud hosting, network security, database infrastructure, media storage and processing, authentication, email delivery, payments, analytics, AI processing, observability, and communications.

For example, Pitchello currently uses Vercel for application hosting and related functionality, Neon for database infrastructure, Google Cloud services for storage and certain processing, Stripe for payments, and Resend for email delivery. We also use AI and related technology providers as described in Section 6.

Pitchello also uses Cloudflare for network security, content delivery, and traffic routing. Requests to pitchello.com pass through Cloudflare’s network before reaching our hosting provider, so Cloudflare processes the information in those requests and responses, including IP addresses and browser and device information. Cloudflare also provides us with the approximate location (country, region, city, and time zone) it associates with an IP address.

Some service providers may process information in the United States or other jurisdictions. The particular provider involved depends on the feature you use and the technical services required to perform the requested operation.

We may replace providers or add providers as the Service develops. Where required by applicable law, we will provide appropriate notice of material changes to our processing practices.

6. Artificial Intelligence Providers

Pitchello uses third-party AI providers to support features such as text generation, image generation, document processing, content analysis, and moderation. Current providers may include OpenAI, Anthropic, Google, and Replicate, depending on the feature used.

The type of information transmitted varies by provider and operation. It may include prompts, deck content, text extracted from PDFs, images or image references where applicable, generated content, and pseudonymous identifiers used to associate an operation with the appropriate Pitchello account or workspace.

OpenAI

Pitchello uses OpenAI services for certain text, image, document-processing, and moderation functionality. Depending on the operation, information sent to OpenAI may include prompts, relevant deck or document content, images or image URLs, and a pseudonymous identifier.

Under OpenAI’s applicable API data practices, API customer content is not used to train OpenAI models by default unless the customer affirmatively opts into such use. Pitchello’s current organization-level data-sharing setting is configured not to opt into model training.

OpenAI may retain certain API information for abuse monitoring for a limited period, generally up to 30 days, subject to feature-specific retention, safety, legal, and other exceptions.

Anthropic

Pitchello uses Anthropic for a limited document-processing workflow. Depending on the operation, Anthropic may receive text and images extracted from a document.

Pitchello does not currently participate in an Anthropic program that permits customer content to be used for model training, and user-feedback sharing is disabled for the applicable organization. Under Anthropic’s standard commercial API retention practices, API inputs and outputs are generally deleted from backend systems within 30 days, subject to exceptions that may apply for trust and safety enforcement, legal requirements, customer-controlled features, or other circumstances described by Anthropic.

Google

Pitchello uses Google AI services for certain AI functionality. The Google Cloud project used for Pitchello’s Gemini processing is currently a paid project.

Depending on the feature, Google may receive prompts, images you choose as references or starting frames, or document content necessary to perform the requested operation. Pitchello also uses other Google services for infrastructure, authentication, storage, media processing, analytics, and related functionality, as applicable.

Replicate

Pitchello uses Replicate for certain image-generation functionality. Replicate may receive prompts, an image you choose as a reference, and technical information necessary to perform a generation request.

Replicate’s published API retention practices state that inputs, outputs, output files, and logs associated with API predictions are removed after approximately one hour by default. Pitchello uses Replicate through its API for customer-facing generation functionality.

Unlike certain other AI providers used by Pitchello, Pitchello does not currently have a contractual or written commitment from Replicate stating that ordinary API prediction content will not be used for model training. Accordingly, Pitchello does not represent that all information processed through every AI provider is subject to the same no-training commitment.

Changes to AI Providers

AI technology and provider practices change over time. Pitchello may add, replace, or discontinue AI providers or models as the Service develops. We evaluate the information required for a feature and seek to limit the information transmitted to what is reasonably necessary for the requested functionality.

We will update this Privacy Policy where a change materially affects the disclosures required concerning our processing of personal information.

7. Viewer Analytics and Shared Content

Pitchello’s sharing functionality is designed to allow users to understand how recipients engage with decks and other shared creative materials.

When a Viewer accesses a shared link, Pitchello may collect technical and engagement information such as IP address, device and browser information, access time, time spent viewing the deck, and page-level engagement. If the person sharing the deck enables email gating, Pitchello may also associate the email address supplied by the Viewer with that viewing activity.

Pitchello processes this information to deliver the shared content, apply access restrictions, maintain security, generate engagement analytics, troubleshoot sharing functionality, and provide relevant analytics to the workspace owner or authorized user who shared the content.

If you are a Viewer, you should understand that the person or organization that sent you a Pitchello link may receive information concerning your interaction with that content. Where email gating is enabled, that activity may be associated with the identifying information you provide.

The Pitchello user or organization sharing content may have its own legal obligations concerning the collection and use of Viewer information. Depending on the circumstances and applicable law, that user or organization may act as an independent controller or business with respect to its own use of Viewer information, while Pitchello processes information to provide the Service and for its own legitimate operational purposes as described in this Privacy Policy.

Revoking a share link prevents future access through that link but does not necessarily result in immediate deletion of previously generated analytics or information retained for security, legal, or other legitimate purposes.

8. Support and Administrative Access

Pitchello provides a support-access mechanism designed to allow a workspace owner to authorize Pitchello personnel to access workspace information for a limited period when assistance is requested.

Separate from user-initiated support access, authorized Pitchello personnel may access account, workspace, system, or User Content information where reasonably necessary to operate, maintain, secure, or troubleshoot the Service; investigate suspected fraud, abuse, security incidents, or violations; comply with legal obligations; respond to lawful process; or protect the rights and safety of Pitchello, our users, or others.

We seek to limit administrative access to personnel and circumstances for which access is reasonably necessary. We do not represent that every form of administrative access requires a separate user authorization through the support-access feature.

10. How Long We Retain Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Service, maintain security and business records, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods differ according to the type of information and the reason it is processed. Account and workspace information generally remains while the applicable account or workspace is active and for an appropriate period afterward. User Content is retained in accordance with account functionality, deletion requests, backup practices, and legal or security requirements.

Certain temporary materials created during PDF import are generally retained for approximately 24 hours. Attribution information is generally cleared after approximately 90 days and may be cleared sooner in connection with account deletion, except for any copy kept with a checkout record at our payment processor, Stripe, which follows Stripe’s retention. Certain storage systems may maintain deleted files through a limited soft-delete or backup period.

A connected Discord account is kept until you disconnect it or your account is deleted. Records of updates to your Discord server roles are generally deleted after approximately 90 days. A Founding Crew record is kept after you disconnect Discord or delete your account, as described in Section 1.11, and is not currently deleted after a set period.

Consent and contractual acceptance records may be retained for an extended period because they document the terms and permissions applicable to use of the Service. Billing and transaction records may also be retained after account deletion where necessary for accounting, tax, fraud prevention, dispute resolution, or legal compliance.

Viewer analytics may remain after a share link is revoked or underlying content is deleted where reasonably necessary for legitimate business, security, evidentiary, or legal purposes. Pitchello is continuing to develop more specific retention and deletion controls for certain categories of Viewer analytics.

Information processed by third-party providers may be subject to provider-specific retention periods, including the AI-provider practices described in Section 6.

When personal information is no longer reasonably necessary, we may delete or de-identify it, subject to applicable law and technical limitations associated with backups and similar systems.

11. Data Security

We use administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

These measures include access controls and the security functionality provided through our hosting, database, and storage infrastructure. Data transmitted between supported systems is generally protected using encryption in transit, and our principal infrastructure providers provide encryption at rest for applicable hosted data.

No online service, storage system, or method of transmission is completely secure. We therefore cannot guarantee absolute security or that unauthorized access, disclosure, loss, or misuse will never occur.

You are also responsible for protecting access to your email account, authentication methods, devices, workspace permissions, and share links.

12. Your Privacy Rights and Choices

Depending on where you live and the law that applies to our processing, you may have rights concerning your personal information. These may include rights to request access to personal information, correction of inaccurate information, deletion, restriction or objection to certain processing, portability of certain information, withdrawal of consent where processing is based on consent, and information about certain disclosures of personal information.

You may also have the right to opt out of certain uses or disclosures for targeted or cross-context behavioral advertising where applicable.

These rights are not absolute. Applicable law may permit or require us to retain information or decline a request in particular circumstances.

You may submit a privacy request to [email protected]. We may need to verify your identity before completing a request. Verification requirements will depend on the nature of the request and the information involved.

Where applicable law permits an authorized agent to submit a request for you, we may require reasonable evidence of the agent’s authority and may separately verify your identity.

If we deny a request and applicable law provides a right to appeal, we will provide information concerning the applicable appeal process.

You may unsubscribe from promotional emails using the unsubscribe mechanism in the message. Unsubscribing from marketing does not prevent us from sending transactional, security, billing, legal, or other Service-related communications.

13. California Privacy Disclosures

If you are a California resident and the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), applies to our processing, you may have additional rights concerning your personal information.

The categories of personal information we may collect include identifiers, customer-record information, commercial information, internet or electronic network activity, approximate geolocation information, professional or employment-related information where supplied through the Service, User Content that may constitute personal information, and inferences or engagement information generated from use of the Service.

We collect these categories from the sources and for the purposes described in this Privacy Policy and disclose them to the categories of recipients described above.

Pitchello does not sell personal information for money.

Certain advertising or analytics activities can potentially constitute “sharing” or a “sale” under the CCPA even where no money is exchanged. Where Pitchello engages in activity subject to those definitions, California residents may exercise the applicable opt-out right through the cookie choices control on this page or by contacting us as described below.

Pitchello does not knowingly sell or share personal information of individuals we know to be under 16 years of age.

If Pitchello is not subject to the CCPA for a particular period or processing activity because an applicable statutory threshold or other requirement is not met, these disclosures do not independently create CCPA rights that would not otherwise apply. We may nevertheless choose to honor certain privacy requests as a matter of practice.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

14. European Economic Area, United Kingdom, and Similar Jurisdictions

If you are located in the European Economic Area, United Kingdom, or another jurisdiction that requires a lawful basis for processing, the basis we rely upon depends on the nature and context of the processing.

We process information where necessary to perform our contract with you or take steps at your request, including to create and administer an account, provide workspace and sharing functionality, process requested AI operations, and administer paid subscriptions.

We also process information where necessary for our legitimate interests, including operating and improving the Service, maintaining security, preventing fraud and abuse, providing support, understanding Service performance, maintaining business records, and protecting our legal rights. Where we rely on legitimate interests, we consider those interests against the rights and interests of affected individuals.

We rely on consent where required, including for certain cookies, advertising technologies, or other processing for which applicable law requires consent. Where processing is based on consent, you may withdraw that consent at any time, without affecting processing lawfully conducted before withdrawal.

We may also process personal information where necessary to comply with legal obligations or establish, exercise, or defend legal claims.

Depending on applicable law, you may have rights to access, correct, erase, restrict, or object to processing; obtain data portability; withdraw consent; and lodge a complaint with your local supervisory authority.

International Transfers

Pitchello is operated by a United States company, and our principal infrastructure is located in the United States. If you access the Service from outside the United States, your information may therefore be transferred to and processed in the United States and other countries where our service providers operate.

Where applicable law requires a transfer mechanism for personal information transferred internationally, we use or rely upon appropriate mechanisms made available under applicable law, which may include contractual protections such as Standard Contractual Clauses or another legally recognized transfer mechanism.

15. Children and Age Restrictions

Pitchello is not intended for use by children who are not legally permitted to use the Service or provide the information involved.

You may not create or use a Pitchello account unless you satisfy the eligibility requirements stated in our Terms of Service.

We do not knowingly collect personal information from children in circumstances where parental consent or another legal authorization is required and has not been obtained.

Because certain third-party technologies used by Pitchello may impose age restrictions that are more protective than the minimum age otherwise permitted by privacy law, the eligibility requirements in our Terms of Service control account access.

If you believe a child has provided personal information to us in violation of applicable requirements, contact us at [email protected] so that we can review the matter and take appropriate action.

16. Legal and Safety Disclosures

We may preserve, use, or disclose information where we reasonably believe doing so is necessary to comply with applicable law, valid legal process, reporting requirements, or governmental requests; investigate or prevent fraud, abuse, exploitation, or security threats; enforce our agreements; protect the rights, property, or safety of Pitchello, our users, or others; or establish, exercise, or defend legal claims.

Where applicable law imposes mandatory reporting or preservation obligations concerning particular categories of unlawful material, we may take the actions required by law.

Nothing in this Privacy Policy should be understood as a commitment to monitor all User Content or as a representation that Pitchello identifies every unlawful or prohibited use of the Service.

17. Third-Party Websites, Services, and Integrations

The Service may contain links to third-party websites or permit users to interact with third-party services and integrations.

A third party’s handling of information under its own independent relationship with you is governed by that third party’s privacy practices, not this Privacy Policy.

Embedded videos from YouTube and Vimeo. Users can add YouTube and Vimeo videos to their media library and pitches by link. Pitchello does not download or store these videos. When a link is added, our servers request the video’s public title, author name and channel link, thumbnail image address, and display details such as the player size and, for Vimeo, the length, and store them with the link; we also keep a small blurred placeholder generated from that thumbnail. When a pitch, share link, or media library view containing such a video is displayed, your browser loads the video’s thumbnail image and, where the video is shown, the provider’s own embedded player directly from YouTube (operated by Google) or Vimeo. The provider may receive your IP address, browser and device information, and the address of the page embedding the player, and may set cookies or similar technologies. Pitchello uses YouTube’s youtube-nocookie.com player and Vimeo’s do-not-track setting. The provider’s handling of that information is governed by its own privacy policy.

Fonts loaded from Google. Pitches and templates can use fonts from Google Fonts. When you view or edit a pitch or template that uses one of these fonts, including through a share link or an embed on another website, your browser loads the font directly from Google. The same happens for fonts previewed in the Font Library. Google receives the information your browser sends with those requests, including your IP address, browser and device information, and the names of the fonts requested. Google’s handling of that information is governed by its own privacy policy.

Discord. If you connect a Discord account, Pitchello sends Discord the requests needed to add you to the Pitchello community server, set your server roles, and deliver the welcome message described in Section 3. When you view your account settings while Discord is connected, your browser loads your Discord profile image directly from Discord, which receives your IP address and browser and device information. Discord is a separate service. It keeps its own records of your Discord account, your authorization of Pitchello, your server membership and roles, and your activity on Discord, and its handling of that information is governed by Discord’s own terms and privacy policy, not this Privacy Policy.

Optional integrations may be introduced, changed, or discontinued over time. We will update this Privacy Policy where use of an integration materially changes our processing of personal information in a manner requiring additional disclosure.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the Service, our processing practices, service providers, or applicable legal requirements.

When we update this Privacy Policy, we will revise the “Last Updated” date above. If a change materially affects how we process personal information, we will provide additional notice or obtain consent where required by applicable law.

A change to this Privacy Policy does not retroactively authorize materially different processing where applicable law requires additional notice or consent.

19. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, you may contact:

Visual Gravity Inc.
d/b/a Pitchello
5725 S Valley View Blvd Ste 5 PMB 356804, Las Vegas, NV 89118
Email: [email protected]

Privacy Policy